How to help us to support you
(Especially when you have no idea what is wrong and where to look)
Below you will find some useful tips to analyse your system and provide useful information to the fews support helpdesk:
- Check the System Monitor Display in your Operator Client and Analyse the ERROR messages (what kind of errors do you see), export (copy) them and send them to fews support
- Check the log.txt file from your Operator Client to find out whether it contains the Text ERROR. This file is located at the same level where the localDatastore folder is created. Please send this log.txt to fews support
- Check the status of the system through Admin Interface system status page, is everything green?
- Check the View logs page in the Admin Interface for ERRORs
- Use Collect System log files from the Admin Interface to collect the log files from all FEWS backend components and send them to fews support
- If you have problems with your Forecasting Shell servers, check the log.txt in the root of your Forecasting Shell or out.txt out.txt.old in the MCProxy folder (check your system admin guide for the location)
