Shareables When to share Delft-FEWS release version Always Delft-FEWS configuration When a specific workflowId or gui component is causing the issue Local DataStore When required or helpful for reproducing the issue Screenshot of Admin Interface Database trends Is it a new problem? If there is a known JIRA issue number please include it in the communication. What has changed? Has there been a recent configuration change? It depends on the bug whether the configuration or other things are needed. Config and local datastore are not strictly necessary for all bugfixes, but including more information than minimal needed speed up support. (Especially when you have no idea what is wrong and where to look) Providing Delft-FEWS support with relevant log files, screenshots or even a copy of a config / local datastore may help us solving the issue more efficiently. Do not assume we know every detail of your system, so please give a detailed description where you encounter a problem. Below you will find some useful tips to analyse your system and provide useful information to the fews support helpdesk. In general: If it is a connection problem (with the Master Controller): If it is a problem with (failing) workflows on the Forecasting Shells If it is a problem in your Operator Client: Note Delft-FEWS will run through a VPN or via Remote Desktop Protocol, so having those connections available to us will improve the efficiency of our support. The ability to diagnose issues will depend upon the bandwidth for the connection.What to share when reporting issues to Delft-FEWS support
Remarks Just share the full log file, and check the build number is included. Problem description Always Clear steps and enough information how to reproduce the issue Additional context Always Logging When there is a stacktrace or relevant logging in the log file. See also Howto activate debug mode Screenshots When required or helpful for reproducing the issue ALT-PrtScr F12->export->default config as zip file Collected Log files Always when there is an issue in the live system See also Collect System Log Files Replica When required or helpful for reproducing the issue F12->database->replicate database Thread dump When there is a deadlock How to create a Thread dump under Windows Movie When required or helpful for reproducing the issue F12->screen recording->start/resume recording When there are database performance issues See Database trends Provide clear problem descriptions
Provide additional context
Share the config, local datastore
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